Frequently asked questions

General
Installation
How to?
Maintenance
How do I know what type of doorbell system I currently have?

Check to see if there are wires connected to your existing push button or doorbell. If there are wires, you have a wired doorbell.

I have a wired doorbell. Can I change to a wireless doorbell?

Yes, Honeywell offer a range of wireless doorbells and compatible push buttons that will allow replacement of an old wired doorbell system.

Can I link more than one doorbell to the same push button?

Yes, it is possible to link as many Honeywell doorbells as you wish to a Honeywell push button via Honeywell ActivLink® technology. This will allow you to place doorbells in different locations throughout your property. Honeywell offers kits in this type of configuration with two doorbells and a push button. Please refer to the products available in your country.

Can I link more than one push button to the same doorbell?

Yes for Honeywell wireless doorbells. They allow up to 4 wireless push buttons to be connected depending on the model. Please refer to the table below:

Series 3 (DC311xx and DCR311xx)2 wireless push buttons
Series 3 (DC315xx and DCR315xx)4 wireless push buttons
Series 5 (DC515xx)4 wireless push buttons

Yes for Honeywell wired doorbells. They allow up to 2 wired push buttons depending on the model. Please refer to the table below:

Series 3 wired (DW31xxx)2 wired push buttons
I have hearing impairment. Which Honeywell doorbells provide visual alerts?

All Honeywell Doorbells (with the exception of DC311xx and DCR311xx) have visual alert features including a bright LED strobe effect light for the hard of hearing.

For Series 3 (DC315xx and DCR315xx) and Series 5, they also have a multi-colour halo light feature that is able to assist the user to visually distinguish between different activations.

I have hearing impairment and need a loud or louder doorbell, which is the loudest Honeywell doorbell available?

The loudest doorbell that Honeywell Singapore offers has a maximum volume of 84dB (measured from a distance of 1 meter). Please refer to the table below:

Series 5 Doorbells84dB
Series 3 Doorbells (Except DC311xx and DCR311xx)84dB
Series 3 Doorbells (DC311xx and DCP311xx)80dB

CAUTION: Permanent hearing damage can occur at levels higher than 90dB. We recommend using several doorbells to cover larger homes.

I have a large property and am concerned that a wireless doorbell may not be suitable. What is the longest wireless range available in the range of Honeywell wireless doorbells?

The longest wireless range available on a Honeywell wireless doorbell is 200m (measured in open field). 

Series 5 DoorbellsUp to 150m
Series 3 Doorbells Up to 150m

Note: The wireless range of doorbells is reduced by the materials it has to pass through. In addition, metal items such as radiators, mirror backing or foil backed plaster board situated between the push button and the doorbell can block the signal.

I am looking for a new wireless doorbell kit. What unique features do Honeywell Wireless Doorbells offer?
  • The new range of Honeywell Wireless Doorbells and Accessories features innovative and revolutionary design by one of the UK's leading design houses.
  • The Halo Light and LED Strobe features use light and colour to provide visual alerts for the hard of hearing as well as accentuating asthetics - Available on all Honeywell Doorbell series (Except DC311xx and DCR311xx).
  • Night light feature for hallways - Available on DC315xx and DC515xx Honeywell Plug-In Doorbells.
  • The USB 5V 2A Charging feature allows portable devices to be charged - Available on DC315xx Plug-In Doorbells.
  • The Mute and Sleep timer features offer disturbance-free options for nap-times and movie nights - Available on all Honeywell Doorbell series (except DC311xx, DCR311xx).
I am looking for a new wired doorbell. What unique features do Honeywell Wired Doorbells offer?
  • The new range of Honeywell Wired Doorbells features innovative and revolutionary design by one of the UK's leading design houses.
  • The Halo Light and LED Strobe features use light and colour to provide visual alerts for the hard of hearing as well as accentuating asthetics - Available on all Honeywell Doorbell series (Except DW311x, DCR311x).
  • Push fit connectors enable easy installation of bell wires and doorbell connection to wall bracket - Available on all Honeywell DWXXXx Wired Doorbell Series. 
  • The Mute and Sleep timer features offer disturbance-free options for nap-times and movie nights - Available on all Honeywell Doorbell series (except DW311x, DW313x).
I have plasterboard walls, are the supplied fixings for the doorbell wall bracket suitable?

No. While the screws and wall plugs supplied with all Honeywell Wireless Doorbells are suitable for most types of wall, for plasterboard walls and some other applications, you may need to source suitable screws and wall plugs.

I have UPVC door frames, are the supplied fixings for the push button bracket suitable?

Yes, all push buttons are supplied with countersink screws suitable for wood and UPVC surfaces. For other applications you may need to source suitable screws and wall plugs.

I have metal door frames, are the supplied fixings for the push button bracket suitable?

No. It is not advisable to mount the push button onto metal surfaces as the material can block wireless signals between the push button and the doorbell. However, if this is the only option then we recommend that you use the sticky pad provided as opposed to using the provided screws.

Can I use the supplied sticky pad to mount the push button to my door frame without using the wall bracket?

No. This is not advisable as the push button is designed to work with the wall bracket for easy battery maintenance. Sticking the push button directly on the door frame without the wall bracket will make it difficult for you to change the batteries in the future.

Can I install my push button outside where it gets wet?

Yes, the push button is waterproof ( IP55) and is protected from rain showers.

What type of batteries should I buy for my Honeywell Doorbell?

It is advisable to use good quality alkaline type batteries, because this type of battery has a more stable voltage, and lasts longer than the lower cost zinc-carbon type.

Rechargeable batteries (NiCd or NiMh) are not suitable because they have a lower voltage, and the doorbell circuitry will not operate reliably at the low voltage.

I am having trouble connecting my bell wires to the quick fit wired doorbell bracket.

Check if Bell Wire is used. If not, we suggest replacing the existing wire with Bell Wire.

Check if there is an adequate length of bare wire exposed, and that it is not folded. 8-9mm of exposed bell wire is recommended.

I have a transformer. Which connector should I use to connect the wires?

The Wired Doorbell bracket connectors are labelled as follows:

  • A1 & A2 - Connectors for Wired Push Button 1
  • B1 & B2 - Connectors for Wired Push Button 2
  • AC1 & AC2 - Connectors for Transformer

faq_transformer_diagram                   

(Caution: it is recommended to use a qualified electrician to connect and check operation of transformers)

How do I locate the product code for my doorbell?

Either look at the bottom of your doorbell, or inside the battery cover, and locate the grey rating label. On the label, there will be a product code starting with 2 or 3 letters, then 3 digits, followed by some other letters. For example, DC315xx, DC515xx, and so on.

Ratings-Product-Code-for-FAQ

My doorbell has stopped sounding but the Halo Light and/or LED Strobe still light up.

The Sleep/Mute button may have been pressed or activated. The mute symbol may flash if the push button is activated. To deactivate, press and hold the mute button Sleep Mode/Mute until a beep is heard. The doorbell will now sound when the push button is pressed.

How do I change the doorbell melodies?

Press the push button. When the doorbell plays a melody, press the melody button P3 Chime on the doorbell one or more times to select a new melody.

How do I change the colour of the Halo Light?

Press the push button. When the Halo Light on your doorbell flashes, press the Sun button sun on the doorbell one or more times to select a different halo colour.

How do I switch off the Halo Light and/or the LED Strobe?

To change the Halo Light / LED Strobe sequence, press the sun symbol button sun until you find a suitable light sequence.

My doorbell has stopped working. I`ve checked and replaced the batteries, but it still refuses to work.

Try performing a factory reset. To do this, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). After this, you'll have to re-link your push button or other devices such as wireless motion sensors and/or wireless door and window sensors.

How do I perform a factory reset?

To perform a factory reset, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). After this, you'll have to re-link your push button or other devices such as wireless motion sensors and/or wireless door and window sensors.

How do I add my name to the name plate on my push button?

DCP511x wireless push buttons are provided with a name plate to allow you to write your name or house number on the push button. You will need a small flat bladed screw driver and a permanent ink pen. Remove the transparent cover with the screwdriver to access the name plate. Write your name on the insert card and refit the transparent cover.

How do I link additional Honeywell wireless push buttons?

Press and hold the settings button settings on the doorbell until an amber light flashes, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). Press the push button. Doorbell will play a melody. Your push button is now linked.

I cannot add a wireless device (push button, motion sensor, door/window sensor) and the doorbell beeps twice when I try to do so.

You have exceeded the maximum number of wireless devices that your Honeywell doorbell can connect to. Your doorbell will accept 2, 4, 5 or 6 devices according to the model. Please refer to this table:

Series 3 (DC311xx and DCR311xx)2 wireless devices
Series 5 (DC515xx)4 wireless devices

For doorbells with a Halo Light: After attempting to add the new device, wait for the doorbell to beep twice. You now have the option to remove one of the devices already linked to the doorbell, and replace it with the new device. A short press of the Settings button settings will cause the doorbell to indicate the Halo colour of the 1st stored device in the memory. A second short press will cause the Halo colour of the 2nd device to be displayed. Repeated short presses will cycle through the colours for all linked devices. A long press of the Settings button will cause the device indicated by the Halo colour to be overwritten with the new device. There is a 12 second window to complete this operation.

For doorbells with no Halo Light: The Red LED will flash rapidly. A short press of the Settings button settings (less than 2 seconds) will cause the oldest device in the doorbell memory to be overwritten. A long press of the Settings button settings (more than 2 seconds) will cause the newest device to be overwritten. If no button is pressed within 12 seconds, nothing will be changed.

If you are unable to identify the devices because no unique colours for the Halo Light was set, you can perform a factory reset to delete all linked devices from the memory, then link the new device. To do this, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). At this point, you can link a new device.

How do I assign a different melody to a 2nd / 3rd push button or other device (wireless motion sensor or door/window sensor)?

Your push button, sensor or other device must first be already linked to your doorbell. To change the melody for a specific device, press the push button or trigger the sensor by walking in front of it or opening the door or window. When the doorbell plays a melody, press the melody button P3 Chime on the doorbell one or more times to select a new melody.

How do I assign a different Halo colour to a 2nd / 3rd push button or other device (wireless motion sensor or door/window sensor)?

Your push button, sensor or other device must first be already linked to your doorbell. To change the Halo colour, press the push button or trigger the sensor by walking in front of it or opening the door or window. When the Halo Light on your doorbell flashes, press the Sun button sun on the doorbell one or more times to select a different halo colour. You have 12 seconds to complete the operation.

How do I set up the Secret Knock feature on my Honeywell doorbell kit?


Your push button must first be already linked to your doorbell. Press your push button 3 times in quick succession. The doorbell will now sound the same melody as when you press the push button once. Now press the melody button P3 Chime on your doorbell one or more times until you hear the melody you want to select for the "Secret Knock". Where applicable, you can now press the sun button sun one or more times to select the desired Halo colour for the "Secret Knock".

Can I set up the Secret Knock feature on a 2nd / 3rd push button with a different melody and Halo Light colour?

Yes, you can do this for as many push buttons as your doorbell can store in its memory. Your push button must first be already linked to your doorbell. Press your push button 3 times in quick succession. The doorbell will now sound the same melody as when you press the push button once. Now press the melody button P3 Chimeon your doorbell one or more times until you hear the melody you want to select for the "Secret Knock". Where applicable, you can now press the Sun button sun one or more times to select the desired Halo colour for the "Secret Knock".

How do I know if my Honeywell doorbell has been muted for 3,6,9 or 12 hours?

If you are not sure of the Mute status of your doorbell, reset by pressing and holding the mute button Sleep Mode/Mute until it beeps, then set it again to your desired timing.

How do I de-link or remove a push button from my doorbell?

If you have already reached the maximum number of devices for your doorbell, you will be able to de-link or remove a device by adding a replacement device at the same time. Please refer to the question below for instructions on how to do this.

If you have not reached the maximum number of devices for your doorbell, you will not be able to de-link or remove a single device. In this case, performing a factory reset (which removes all the linked devices) is the only option.

To perform a factory reset, remove one battery (or turn off the power to a plug-in doorbell). Press and hold the settings button settings whilst replacing the battery (or turning on the power). An Amber light will flash, either from the small LED indicator on the side of the doorbell, or from the Halo Light (Depending on product type). At this point, you can link a new device. 

Can I get replacement components such as push button brackets, doorbell brackets, push button name plates, and spare name labels?

Unfortunately Honeywell do not currently offer such components separately.

Where can I get a copy of the installation guide?

The Quick Start Guides and Installation Manuals are available from this website. Please refer to the relevant product page or further down in this Support Section.

What Guarantee does Honeywell offer on the range of Doorbells, Alarms and accessories?

Honeywell offers a 2 year Guarantee on all Doorbell kits, Alarm kits, and accessories.

I have no receipt for my doorbell or alarm kit, can you help with a Guarantee claim?

You will generally need a receipt as proof of purchase to make a claim under the Guarantee.

If no receipt is available, Honeywell Customer Services may be able to help establish a date of manufacture. If your doorbell or alarm kit was manufactured within the Guarantee period we can still honour the Guarantee as a good will gesture, even though we are under no obligation to do so.

The confidence light on my push button flashes 5 times when the push button is pressed.

All push buttons are provided with a confidence light. This light will flash 5 times when the push button battery needs replacement.

My push button has stopped working.

Check to see if the battery needs replacing, by replacing the CR2032 coin cell battery.

Why does the doorbell beep twice after playing a melody?

The doorbell beeps twice to notify you that the push button battery is low and needs replacing.

My push works intermittently, what could be causing this?

In cold conditions, poor location or environment, and when the doorbell system is operating at the maximum range, it is advisable to replace the batteries more frequently (i.e. every 12–18 months) to maintain optimum performance. Replace batteries immediately when the low battery indicator is activated.

Incorrect installation of the CR2032 coin cell battery may also damage the battery contact. Check the battery contact and reinsert the battery.

My illuminated Wired Push Button light has stopped working

Check if the push button has been jammed in the closed position which may result in the push button light not being powered. If so, release the jammed button and ensure that there is no restriction on its movement.

If Wired Push Button light is still not functional, the light element may have failed. If so, you may need to replace the Wired Push Button module.

The battery life on my Honeywell Doorbell did not last the specified duration.

The battery life specified is calculated on typical usage using good quality alkaline batteries. Heavy usage and/or use of unsuitable batteries for example low quality Zinc will reduce the operational life from batteries.

The battery life of alkaline batteries will also be reduced if they are used in a hot or cold climate. For the longest battery life, use the doorbell within a temperature range of 5 to 25 deg C.

The battery life on my Honeywell Push Button did not last the specified duration.

The battery life of Lithium coin cell batteries may be reduced and functionality may be impacted if they are used in a cold or freezing conditions. Heavy usage will also reduce the operational life from the battery.

My Honeywell Wired Doorbell has stopped working. What could be the problem?
  1. Check to see if the bell wires are firmly connected at both ends - at the Wired Push Button and the Wired Doorbell bracket, and not dislodged. If not, reconnect the bell wires.
  2. Check if the Wired Doorbell is connected to the wired bracket properly. If not, reconnect the doorbell to the bracket.
  3. Check to see if there are any signs of corrosion or contamination on the Wired Push Button. If so, clean the corrosion and/or contamination off the contacts. If this is not possible, you may need to replace the wired push button.
  4. If the Wired Doorbell is powered by battery and not via a transformer, the batteries may have been depleted and you may have noticed a low battery warning light on the doorbell. Replace the batteries and reinstall.
  5. If the Wired Doorbell is powered by transformer, then the transformer may need replacing. (Caution: It is recommended to use a qualified electrician to check operation and/or replace the transformer)

How to guides

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Doorbell Retail Brochure
32304384-001-Rev.C
Safety and Guarantee
Kits
Accessories
Melodies
Kits
Accessories
Data sheet
Quick start guides
Instruction manuals
Declaration of conformity
 
Melodies


Download additional melodies from this section to customise your DC917xx doorbell.

HW141-Smart Sax
HW140-Marimba
HW139-Knock
HW138-Guzheng
HW137-Flute2
HW136-Darbuka
HW135-Brass Beethoven
HW134-Guitar Hero5
HW133-Guitar Hero4
HW132-Guitar Hero3
HW131-Guitar Hero2
HW130-Guitar Hero1
HW129-Westminster2
HW128-Westminster1
HW127-Vibraphone
HW126-Tube Chime2
HW125-Tube London Bridge
HW124-Tube_ Ding Dong2
HW123-Tube Ding Dong
HW122-Tube Big Ben
HW121-Tube Chime
HW120-Synth Bell
HW119-Ding Dong6
HW118-Ding Dong5
HW117-Ding Dong4
HW116-Ding Dong3
HW115-Ding_Dong2
HW114-Ding Dong D107
HW113-Bell Short
HW112-Bell Polyphonic
HW111-Bell St Clements
HW110-Bell Boys & Girls
HW109-Bell Arpeggio
HW108-Bell
HW107-Telephone3
HW106-Telephone2
HW105-Telephone1
HW104-E2531-5
HW103-E2521-5
HW102-Alert2
HW101-Alert